In order to receive a refund of your deposit, including credit card deposit transactions, notification of cancellation must be received at least 5 days prior to your arrival date. To cancel a reservation, call (407) W-DISNEY (407-934-7639). Additionally, if you are holding any other types of reservations, such as dining, those reservations will not be cancelled unless you advise us to cancel them.
PLEASE NOTE THE FOLLOWING: For reservation information and modifications PRIOR TO ARRIVAL, please call (407) W-DISNEY (407-934-7639).
Adjacent rooms, connecting rooms or specific room location and types of rooms or bedding are on a "request basis only" and are subject to availability at the time of check-in. These requests for a specific room type or location may result in additional charges to be paid directly to the hotel.
Disney Resort Hotels are smoke free environments. Smoking is allowed in designated outdoor smoking locations only. A room recovery fee will be charged for smoking in guest rooms, on balconies or on patios.
Room rates are guaranteed as long as your room reservation is not changed (except for changes in tax rates or other governmental charges).
Disney reserves the right to cancel or modify a room reservation (including after the room reservation has been confirmed) if the room reservation includes or resulted from a mistake or error of any kind, including but not limited to, a mistake or error in the rate, resort or room type, or where it appears that a guest has engaged in fraudulent or misleading activity in making the room reservation.
Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.
To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.
Enter the code provided by the Cast Member and Accept to get started.