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Update on Walt Disney World Resort Operations — Including Theme Parks and Water Parks


The safety and well-being of our Guests and employees remains our top priority.

As a result of this unprecedented pandemic and in line with direction provided by health experts and government officials, Walt Disney World Resort will remain closed until further notice.

Below, you’ll find information on impacts to current and upcoming plans. Please continue to check back for additional updates.

We appreciate your patience and understanding.


OPERATIONAL UPDATES


Theme Parks & Water Parks

The theme parks and water parks at Walt Disney World Resort are temporarily closed until further notice.


Resorts

Disney Resort hotels at Walt Disney World Resort are temporarily closed until further notice.

Additionally, Disney's Vero Beach Resort and Disney's Hilton Head Island Resort are temporarily closed until further notice.


Disney Springs

All locations at the Disney Springs area are temporarily closed until further notice.


Transportation

All Disney transportation is temporarily unavailable until further notice.


Other Experiences

ESPN Wide World of Sports Complex and miniature golf locations at Walt Disney World Resort are temporarily closed until further notice.

Golf and FootGolf operations (other than miniature golf) remain available on their regular schedule.


MODIFICATIONS, CANCELLATIONS AND REFUNDS


Tickets

Please note that information below applies for Guests who purchased their tickets directly with Walt Disney Travel Company International. If you did not book directly, please contact your travel agent or tour operator.

We reserve the right to modify the terms and conditions set out below at any time without notice depending on changes of circumstances.

Disney Ultimate Tickets (UK & Ireland)
Unused Disney Ultimate Tickets (7, 14 or 21-day durations) for 2020 arrivals which were purchased before March 16, 2020 will automatically be extended to use any date through September 30, 2021. Your ticket will update automatically, and you do not need to contact us.

Date-Specific Theme Park Tickets (Europe)
Unused Date-Specific Theme Park Tickets with a valid use period through April 11, 2020 will automatically be extended to use any date through December 15, 2020. Your ticket will update automatically, and you do not need to contact us.

Special Event Tickets
Guests who have purchased tickets for Disney After Hours, Disney Villains After Hours and Disney Early Morning Magic from March 16, 2020 through the end of the actual closure period will be automatically refunded.


Disney Resort Rooms and Packages

We reserve the right to modify the terms and conditions set out below at any time without notice depending on changes of circumstances.

To provide additional flexibility, we are waiving all Disney-imposed amendment and cancellation fees up to the date of check-in for reservations with arrivals through June 30, 2020 (UK & Ireland) or April 11, 2020 (Europe).

If you change your reservation to a new date, we will maintain your existing offer (if applicable), but amended bookings may incur additional costs. If you wish to cancel your reservation, we will provide a full refund.

For arrivals after those dates, standard booking terms and conditions apply.


Annual Passes

All active Walt Disney World Annual Passes will be extended for the number of days the parks are closed.

Annual Passes with renewal windows ending during the closure will also receive an extension of time to renew.

For Passholders participating in the Annual Pass Monthly Payment program, your monthly payments will continue as scheduled.

Over the coming weeks, Annual Pass details in My Disney Experience will be updated to reflect new pass usage information.

Pass blockout and admission calendars will not be updated during the closure period. Please visit this page for the most updated details.


Dining & Other Experiences

All pre-paid dining and experience reservations impacted by the closure will be automatically refunded if scheduled between March 16, 2020 through the end of the closure period.

Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee.

All active Tables in Wonderland members will be extended by the number of days the parks are closed.


Groups

If you’re coming to Walt Disney World Resort as part of a meeting, convention, youth program, wedding or other group or celebration, and you have questions about your plans during the closure period, please consult with the organizer of your group or event.


FastPass+

All FastPass+ reservations scheduled when parks are closed will be automatically cancelled.


MagicBands

If you have arranged for your upgraded MagicBands to be delivered to you at your Disney Resort hotel for an arrival date from March 20 through the closure period, your order will be automatically cancelled and you will receive a refund of the amount you paid for the MagicBands.

While the Walt Disney World theme parks and Resort hotels are temporarily closed, we are not currently accepting new MagicBand orders linked to Walt Disney World Annual Passholders or Disney Resort hotel reservations.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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