My Disney Experience Terms and Conditions

Updated as of: July 27, 2022

Welcome to the My Disney Experience Website or the My Disney Experience Mobile Application (collectively referred to as the “Site/App”) relating to features we sometimes refer to as MyMagic+. The Site/App is designed to enhance your visit to the Walt Disney World Resort, and certain other operations within the Walt Disney Parks and Resorts business segment in the U.S. (each a “Resort”), and provide a more immersive and personalized experience.  The Site/App is operated by the group of U.S. companies within the Walt Disney Parks and Resorts business segment of The Walt Disney Company (“Parks and Resorts Businesses,” “we,” “us” or “our”) and is a service offered in the U.S. only.

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

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Not on the Phone with a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.