Guest Relations

Get information about our theme parks, services for Guests with Disabilities, tour details and more.

Services Provided

With a distinctly Disney touch, Guest Relations provides a wealth of handy services designed to make your vacation as hassle-free as it can be.

Guide Maps
Each theme park Guest Relations location has Guide Maps for their own park in 6 different languages: English, Spanish, French, Portuguese, German and Japanese. Guide Maps for other parks are available there in English only. For example, the Epcot Guest Relations location offers Epcot Guide Maps in 6 different languages—with Guide Maps for other parks available in English.

At Disney Springs, Guest Relations has Disney Springs Guide Maps in English, Spanish, French and Portuguese—as well as theme park Guide Maps in English.

Each location also provides detailed guides for Guests with Disabilities.

Important Theme Park Information

Find the information you’re looking for, including:

  • Accessibility information
  • Assistance for International Guests, including currency exchange
  • Dining reservations
  • Lost and Found
  • Separated Guest assistance
  • Services for Guests with Disabilities
  • Ticket information and upgrades
  • And more!

Locations & Operating Hours

Guest Relations is available at all 4 Walt Disney World theme parks, both water parks, Disney Springs and ESPN Wide World of Sports Complex.

Hours of operation vary based on location. Each Guest Relations location is open during the normal operating hours for its park or complex.

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Find Guest Relations

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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