For more information, please contact Disability Services at (407) 560-2547 or email firstname.lastname@example.org.
Walt Disney World Theme Parks
Daily Rentals are transferable between all locations. You pay just once for the day.
Length of Stay Rentals are not available for ECVs. However, vehicles can be held if Guests leave and return to the same park on the same day.
When Leaving Your Location
ECVs may not be removed from the destination where they were rented. When exiting your location, simply return your ECV to the rental counter to receive your deposit. If you’re at Disney Springs, your deposit will be returned at this time. If leaving one theme park and visiting another, present your rental receipt with your deposit to secure another ECV, if available.
Know Before You Go
Wheelchairs are also available for rent throughout Walt Disney World Resort.
Disney Featured Provider
Guests who use a stroller or mobility device when visiting Walt Disney World Resort have a variety of options including using a personally-owned stroller or mobility device, renting through ScooterBug—the Disney Featured Provider—or renting from another third-party company.
ScooterBug, a private mobility rental company in the Central Florida area, is the Disney Featured Provider to offer stroller, ECV and wheelchair rentals at Walt Disney World Resort theme parks and Disney Springs in addition to length-of-stay rentals for Guests staying at Disney Resort hotels. When Disney Resort hotel Guests choose to rent through ScooterBug, the Guest does not need to be present when the equipment is delivered to the Resort hotel. ScooterBug will work with Disney Resort Cast Members to manage deliveries and returns of rented strollers, ECVs and wheelchairs. Pre-orders and deliveries of mobility rentals through ScooterBug to Disney Resort hotels are available by visiting scooterbug.com/orlando or calling (800) 726-8284.
What recently changed about the Disney Featured Provider program?
We recently modified the Disney Featured Provider program to enhance and simplify the vacation planning process. The program previously included several Featured Providers offering rental options to Guests. Effective October 1, ScooterBug, who is the current provider of rental strollers and mobility devices in our theme parks and Disney Springs, will also become the Disney Featured Provider for our Resort Guests.
I already reserved a mobility device for my trip to Walt Disney World with another company. What does this mean for my existing reservation?
Disney Resort hotel Cast will continue to manage equipment deliveries and returns for reservations made on or before September 30, 2019 with the following vendors: Apple Scooter, Best Price Scooters and Strollers, Buena Vista Scooter Rentals, Kingdom Strollers, Magic Strollers and Orlando Stroller Rentals. Please contact the vendor directly with any additional questions about your current or future reservations.
Will vendors still be able to deliver my pre-ordered stroller, ECV or wheelchair rental and arrange delivery at Disney Resort hotels in the future?
Yes. Guests who rent from our Disney Featured Provider, ScooterBug, do not need to be present when the equipment is delivered to the Resort hotels. ScooterBug will work with Disney Resort Cast Members to manage deliveries and returns of rented strollers, ECVs and wheelchairs. Guests who rent through other vendors will need to be present when the equipment is delivered. Please contact those third-party vendors directly for information about their rentals.
Do I have to be present to receive my mobility device?
Guests do not need to be present for deliveries when they rent through ScooterBug. ScooterBug will work with Disney Resort Cast Members to manage deliveries and returns of rented strollers, ECVs and wheelchairs.
For reservations made with the following vendors on or before September 30, 2019, Walt Disney World Resort hotel Cast Members will continue to manage the equipment deliveries and returns on the Guest’s behalf: Apple Scooter, Best Price Scooters and Strollers, Buena Vista Scooter Rentals, Kingdom Strollers, Magic Strollers and Orlando Stroller Rentals. Please contact the vendor directly with any additional questions about your current or future reservations.
Can I still bring my personally owned mobility device?
Yes. Guests can use a personally-owned stroller, ECV or wheelchair. As a reminder, strollers and ECVs must fall within the guidelines outlined on our Property Rules page on Disneyworld.com.
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