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Technical Help – Frequently Asked Questions

Q.

Adobe Flash or Adobe Reader is not working on my browser. What should I do?

A.

Some plug-ins, like Adobe Flash and Adobe Reader, do not work properly until you close and restart your browser.

You may need to upgrade your web browser to a more modern browser that supports JavaScript and HTML5 to view some pictures and video on disneyworld.com. Some sections also require that your browser have Adobe Flash installed.

If you do not have the latest browser or version of Adobe Flash, you can download them here:

Please be aware that Apple iOS does not support Adobe Flash, and Adobe Systems has discontinued support for Adobe Flash on Google Android mobile devices. If you are using a mobile phone or tablet computer, you may not be able to access some content on disneyworld.com.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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