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Play Disney Parks App – Frequently Asked Questions


When creating a Disney account for a child the wrong email address was entered in the “Parent Email Address” field. How can we correct the information?


The easiest way to address this issue is to start over, create a new account and enter the correct email address in the “Parent Email Address” field

Please use the app or website that was originally used to try to create the account—such as the Play Disney Parks app. While some Disney apps and websites do allow the creation of a Disney account for a child, does not allow Guests to do so.

Learn more about how to create a Disney account that a child can use.

If you require further assistance, the parent or guardian can call (407) 939-4357.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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