Show Disney.euHide Disney.euSkip Navigation
Europe (English)
UK & Ireland (English)
Europe (English)

Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Annual Passes – Frequently Asked Questions

Q.

Why am I getting an error message when I try to enter my Annual Pass into my profile?

A.

When entering your Annual Pass into your profile, be sure to include only the digits that make up your Passholder number.

If you have additional questions, please visit our visit our phone Directory to contact us.

Enter your Annual Pass number on My Profile in My Disney Experience.

Related Questions

View all Annual Passes questions.

More Help

Call

More Help

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
Footer Links

Parks & Tickets

Places to Stay

Things to Do

Help

Learn About

My Disney Experience

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not on the Phone with a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.