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Direct-to-Room & Online Check-in Services – Frequently Asked Questions

Q.
What are the benefits of the Direct-to-Room service?
A.

The Direct-to-Room service lets you...

  • View your reservation
  • Simplify your arrival
  • Bypass the Front Desk⁠
  • Receive real-time room ready updates, including room number and arrival instructions
  • Have digital access to Resort hotel maps
  • Use your MagicBand or the My Disney Experience app to unlock your door
  • Begin the fun and magic of your vacation even sooner

Need anything else? You can still visit the Front Desk any time after you've arrived!

Begin the check-in process in advance of your arrival using the Direct-to-Room service on disneyworld.com or with the My Disney Experience app.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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