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FastPass+ – Frequently Asked Questions

Q.

Can I cancel or change a FastPass+ selection?

A.

As a result of the COVID-19 crisis, the FastPass+ service must be suspended as we plan to use additional queue space to control capacity at our attractions and maintain physical distancing. We will automatically cancel existing FastPass+ selections and share any future updates on the service at a later date.

Yes. You will be able to update or cancel your selections up to the start of the arrival window at an in-park FastPass+ kiosk or using your mobile device. Because availability is limited, we recommend you make selections early.

When making FastPass+ selections, you will be presented different experiences and times to pick from, and you’ll be able to view the selections on a map to help you plan want is best for your party. Keep in mind that all attractions and Character Greetings provide standby entrances so you are always free to decide as you go.

In advance, you can reserve up to 3 FastPass+ experiences per day at one theme park. Once you redeem your initial set of FastPass+ selections (or the last arrival window has passed), you can make another FastPass+ selection for the same day at an in-park kiosk or your mobile device, up to park closing. After you redeem the additional FastPass+ pick, you can return to a kiosk to make more selections (one at a time), subject to availability.

At the parks, use the My Disney Experience mobile app to choose and update FastPass+ selections, find real-time wait times, access your vacation details and view maps and other helpful information.

Valid theme park admission required. FastPass+ attractions and entertainment experiences, the number of selections you can make and available arrival windows are limited. Certain MyMagic+ features and benefits require online registration.

Learn more about FastPass+ service or make FastPass+ selections.

  • For assistance with your Walt Disney World visit, call 00 800 2006 0809* (freephone) or 00 44 203 666 9911** (charges apply).
  • Monday to Friday 9:00 AM to 8:00 PM, Saturday 9:00 AM to 7:00 PM and Sunday 10:00 AM to 4:00 PM (GMT)

    *Calls to this number are generally free, but some charges may still apply from a landline or mobile. **International call charges apply. Please check with your network operator for rates. Guests under 18 years of age must have parent or guardian permission to call.
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