My MagicBand or card does not work properly. What should I do?
MagicBands & Cards – Frequently Asked Questions
If you are experiencing technical issues with your MagicBand or card—for example, if it is not recognized by a touch point—please ask the nearest Cast Member for assistance. If they are unable to correct the situation, please visit Guest Relations, talk to a Disney Resort hotel Lobby Concierge or contact us.
We will make sure to either get your MagicBand or card in proper working order or provide you with a replacement, so that you can continue to enjoy your visit to Walt Disney World Resort.
Replacement MagicBands may be subject to a fee.