THEME PARK ADMISSION:
PASS EXPIRATION: For a new Pass purchase (not a renewal), a Pass is valid for applicable privileges for one (1) year from the date of use of the Pass for first entry into a Walt Disney World® Resort theme park. Pass privileges will not be available until such Pass is activated via park entry; provided, however, that park reservations, as available and subject to associated restrictions, may be made in anticipation of activation of a Pass so long as such Pass has not expired. A Pass will expire if it is not activated within one (1) year from the date of purchase, and upon expiration, such expired Pass may no longer be activated or have park reservations scheduled for it, and any existing park reservations for such Pass will be cancelled. No refunds will be given. The original Pass may not be transferred, and the amount paid for the original Pass may not be redeemed for cash or be used for any other purpose other than the purchase of another Pass or ticket. However, the amount paid for an unactivated, expired Pass may be applied towards the purchase of a new Pass or ticket (subject to availability) at the then current price so long as the new Pass or ticket purchase price is equal to or greater than the amount paid for the original Pass. The then current terms, conditions and benefits associated with the newly purchased Pass or ticket will apply at that time.GENERAL:
BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER:
YOU AND DISNEY EACH AGREE THAT ANY DISPUTE OR CLAIM RELATING IN ANY WAY TO YOUR PASS WILL BE RESOLVED BY BINDING ARBITRATION, WITH THE SOLE EXCEPTION OF CLAIMS THAT QUALIFY FOR SMALL CLAIMS COURT AS SET FORTH BELOW.
YOU ACKNOWLEDGE THAT YOU AND DISNEY ARE EACH WAIVING THE RIGHT TO FILE A LAWSUIT AND THE RIGHT TO A JURY TRIAL. YOU AND DISNEY ALSO AGREE THAT ANY AND ALL DISPUTES MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITIES. YOU AND DISNEY THEREFORE AGREE TO WAIVE ANY RIGHT TO LITIGATE OR ARBITRATE ANY CLAIMS AS A CLASS ACTION OR OTHER REPRESENTATIVE OR COLLECTIVE ACTION.
The arbitrator will have the exclusive authority to resolve any dispute relating to the formation, interpretation, applicability, or enforceability of these terms and conditions including this binding arbitration provision, including the arbitrability of any dispute and any claim that all or any part of this binding arbitration provision is void or voidable. However, if Disney believes that any claim you have filed in arbitration or in court is inconsistent with this agreement’s limitation on class and representative actions, then you agree that we may seek an order from a court determining whether your claim is within the scope of the class action waiver.
In the event of a dispute, you agree to send a notice of dispute, which is a written statement that sets forth your name, address, and contact information; the facts giving rise to the dispute and relevant documents; and the relief requested to Disney at 1375 Buena Vista Drive, Lake Buena Vista, Florida 32830, Attention: Legal Department. Disney will send any notice of dispute to you at the contact information that they have for you. You and Disney agree to attempt to resolve the dispute through good-faith negotiation within sixty (60) days from the date the notice of dispute is sent. After that sixty (60) day period and not before, you or Disney may commence an arbitration or small-claims-court proceeding.
You or Disney may assert claims in small claims court instead of in arbitration if the claims qualify. Additionally, if the claims asserted in any request or demand for arbitration could have been brought in small claims court, then either you or Disney may elect to have the claims heard in small claims court, rather than in arbitration, at any time before the arbitrator is appointed, by notifying the other party of that election in writing. Any dispute about whether a claim qualifies for small claims court shall be resolved by that court, not by an arbitrator. In the event of any such dispute, the arbitration proceeding shall remain closed unless and until a decision by the small claims court that the claim should proceed in arbitration.
If Disney and you do not resolve a dispute by informal negotiation or in small claims court, the dispute shall be resolved by binding arbitration before a single neutral arbitrator whose decision will be final. Arbitration will be administered by the American Arbitration Association (AAA) under the AAA’s rules, which are available at www.adr.org or by calling 1-800-788-7879. Payment of all filing, administrative and arbitrator fees and costs will be governed by the AAA’s rules. You are required to pay the AAA’s initial filing fee if you initiate the dispute, but Disney will reimburse you for this filing fee at the conclusion of the arbitration to the extent it exceeds the fee for filing a complaint in a federal or state court in your county (or parish) of residence. If the arbitrator finds that either the substance of your claim or the relief sought was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules, and Disney will not reimburse your initial filing fee and may seek applicable fee-shifting. Arbitration may be conducted in person, through the submission of documents, by phone or online. Proceedings that cannot be conducted through the submission of documents, by phone or online, will take place in Orange County, Florida; provided, however, that if circumstances prevent you from traveling to Orange County, Florida, AAA may hold an in-person hearing in your hometown area. Disney and you agree to submit to the exclusive jurisdiction of the federal or state courts located in Orange County, Florida to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator. The arbitrator may award damages to you individually as a court could, including declaratory or injunctive relief, but only to the extent required to satisfy your individual claim. The substantive law of Florida shall apply in the arbitration proceedings.
Except as provided above with respect to jurisdiction in Orange County, Florida, nothing in this arbitration provision shall be construed as consent by Disney to the jurisdiction of any other court with regard to disputes, claims or controversies unrelated to this agreement.
This agreement to binding arbitration evidences a transaction in interstate commerce, and thus the Federal Arbitration Act, 9 U.S.C. §§ 1-16, governs its interpretation and enforcement. This agreement to binding arbitration will survive its termination. If any portion of this agreement to binding arbitration is deemed invalid or unenforceable, the remaining portions shall nevertheless remain in force.
This Pass Binding Arbitration Agreement and Class Action Waiver governs any dispute or claim relating to your Pass; to the extent there is a conflict between this Pass Binding Arbitration Agreement and Class Action Waiver and any dispute resolution provision of any other applicable terms, conditions or agreements, this Pass Binding Arbitration Agreement and Class Action Waiver governs.
PASS TYPE AVAILABILITY: Disney may limit the quantity or terminate the sale of Passes and Pass types, and Passes or a Pass type may not be available for purchase or renewal from time to time or at any given time. Please check for Pass and Pass type availability before attempting to purchase or renew.
UPGRADES: Upgrades may be available from time to time or at no time, as determined in Disney’s discretion. The difference in prices must be paid in full at the time of the upgrade. A Guest wishing to upgrade to a Pass from another form of eligible Walt Disney World® Resort theme park admission media must upgrade on the same day in which the original form of theme park admission media is valid, and must choose a Pass of equal or greater value than the retail price of the original theme park admission media when it was purchased. If an upgrade to a Pass is made from a multi-day ticket, the Pass will be backdated to begin on the first day that such ticket was used. Each guest wishing to upgrade their theme park admission media to a Pass must be present at the time of the upgrade transaction. Fully used, or partially used and expired, theme park admission media, complimentary ticket media, special event ticket media and ticket media stating its ineligibility for an upgrade may not be upgraded to a Pass. If Disney makes available an upgrade to a Pass from a lower level Pass at any time, the new Pass will have the same expiration date as the original Pass. Upgrades are subject to Pass availability as determined by Disney. Downgrades are not allowed.
RENEWALS: The value of any separate ticket media may not be used toward the renewal of an existing Pass. A “renewal” is the purchase of another year (or specified period of the Pass if different than a year) of Pass benefits during the "renewal window" specified by Disney. Pass types may be made available for renewal in Disney's discretion. If Disney makes renewals available, Passholders may be limited in the Pass types they can renew into and the Pass types available for renewals may be different for different types of Passholders. Any renewal discounts are valid during the dates specified for such discounts, may vary depending on the Pass type and are subject to change without notice or liability. If a renewal to a Pass is made during the renewal window, but after the original Pass expired, the renewed Pass will be backdated to begin on the day after the expiration date of the original Pass.
BENEFITS/DISCOUNTS: A Passholder must present their valid Pass and valid photo identification prior to purchases or offer redemption to receive any applicable benefits, discounts or other offers. Further identification may be required. Discount amounts and benefits may be dependent on Pass type. Benefits and discounts are valid at select Walt Disney World® Resort owned and operated stores, restaurants, and locations as determined by Disney. Benefits and discounts are nontransferable, revocable, subject to exclusions, restrictions, and change or cancellation without notice or liability, and may not be combined with any other offer or promotion. Such benefits and discounts are for personal use only and may not be used for any commercial purpose or for the benefit of others, including, without limitation, to obtain or purchase items or services with the intent to resell such items or services, or to share benefits with persons who are not the Passholder. Visit https://www.disneyworld.eu/passholder-program/passholder-benefits-and-discounts/ for the latest details, restrictions and exclusions. From time to time, select third parties may also offer discounts and benefits to Passholders and such offers shall be solely the responsibility of such third parties without any liability to Disney or its affiliates. Please ask about any applicable discounts or benefits at a location prior to purchase. Benefits and discounts are determined solely by Disney or the applicable location/store owner and may change or be cancelled without notice or liability. No credit or refunds will be given on a Pass for the non-use of any portion of a Pass's benefits, discounts or other entitlements.
PARKING: The parking benefit is subject to parking availability for Passholders, as determined in Disney's discretion. The parking benefit is valid for standard parking for one (1) standard vehicle per day at select pay-on-entry lots at the Walt Disney World® Resort theme parks, as determined in Disney's discretion. Oversized vehicles, preferred parking spaces and valet services are not included in this parking benefit and will require an additional fee. Parking is not guaranteed, and is subject to capacity, availability in Disney's discretion, and applicable Pass blockout dates (i.e., a Pass is not valid for parking on a date for which such Pass is blocked out). Passholder must be in vehicle and present valid Pass at time of entry to receive the parking benefit. Further photo identification may be required. The parking benefit will expire when the Pass it is associated with expires. The parking benefit is nonrefundable, nontransferable and may not be redeemed for cash or credit.
COMMUNICATIONS: As a member of the Walt Disney World® Resort Annual Pass program, a Passholder will be eligible to receive periodic mailers and newsletters and other communications about the Walt Disney World® Resort, other Disney affiliated products and services and select unaffiliated, third party Passholder offers, including, without limitation, information about events, products, opportunities, services and special offers and discounts available to Passholders. Passholders may also be sent information about special events, products, services and offers based on their activities at the Walt Disney World® Resort (e.g., purchase transactions, etc.). These communications may be sent by various channels, including by postal mail (one mailing per Passholder household/address) or by email, based on the permissions and contact information provided by you. Passholders may receive these communications from any of the subsidiary and affiliated entities of The Walt Disney Company. You may choose your communications preferences by logging into your Disney account at https://privacychoices.thewaltdisneycompany.com/en-US. Please be aware that if you do not allow us to send you certain communications, we may not be able to deliver information to you about special Passholder events and opportunities, or about products and services that may be available to Passholders or that may take into account your interests and preferences.
ADDRESS CHANGE: Please report a change in your address immediately to the Walt Disney World® Resort Annual Pass Program. Changes can be made by signing into your My Disney Experience account and clicking on Account Settings.
REPLACEMENTS: If a Pass is lost or stolen, Passholders must report the situation immediately to a Walt Disney World® Resort Main Entrance ticket booth, or, by calling the Passholder Membership Services line. Minors must be accompanied by a parent or guardian to receive a replacement Pass.
ADDITIONAL TERMS AND CONDITIONS FOR APPLICABLE OPTIONS All options are nontransferable and nonrefundable and exclude activities/events separately priced. Parks, attractions and other offerings are subject to availability, closures and change or cancellation, as determined by Disney and without notice or liability.
Water Park and Sports Option
Water parks are subject to rehabilitation, seasonal capacity or weather closures.
Disney's Oak Trail Golf Course: includes greens fee only; tee time reservations are required and are subject to availability. FootGolf is available every Tuesday, Wednesday, Saturday and Sunday after 2:30 PM, subject to availability. Miniature golf valid for one round. Round must start prior to 4:00 PM. Only one miniature golf visit per day. ESPN Wide World of Sports admission valid only on event days; some events require an additional admission charge; there are no events on certain days; days and hours of operation of concessions, venues and attractions vary. Visit https://www.espnwwos.com for more information.
Disney PhotoPass® Downloads Option
With the purchase of the Disney PhotoPass Downloads option (“Annual Pass Add-On Benefit”), you are entitled to download all photos and other digital content associated with your Disney account that were taken at Walt Disney World Resort by Disney PhotoPass photographers while your Annual Pass Add-On Benefit is valid. You are also entitled to all photos and other digital content taken on select attractions and at select dining locations while your Annual Pass Add-On Benefit is valid. A MagicBand, MagicMobile Pass or an eligible mobile device with Bluetooth® technology enabled for the My Disney Experience app, may be required to receive certain attraction photos and other digital content.
You must link your Qualifying Annual Pass ID number to your Disney account in order to activate the Annual Pass Add-On Benefit. Your Annual Pass Add-On Benefit begins at 6:00 a.m. Eastern Time on the day you use the Annual Pass with which the Annual Pass Add-On Benefit is associated and ends at 5:59 a.m. Eastern Time on the earlier of the day after such Annual Pass expires or is cancelled.
Your Annual Pass Add-On Benefit provides you with a limited license for personal, noncommercial use of the downloaded photos and other digital content.
All photos or other digital content captured before and/or after the period your Annual Pass Add-On Benefit is valid must be purchased separately. Certain digital content may not be available for purchase on an individual-item basis.
Photos or other digital content can only be downloaded by Guests who have an Annual Pass Add-On Benefit linked to their Disney accounts (“AP Guest”).
Photos and other digital content captured while your Annual Pass Add-On Benefit is valid will only be available for download until they expire 365 days after they are taken. All photos and other digital content, as available, taken before and/or after the period that the Annual Pass Add-On Benefit is valid will expire 45 days from the date the photo was taken. We do not offer options for permanent storing of photos or other digital content. Expired photos and other digital content will be deleted from the system.
Each AP Guest will have the ability to view and download or unlock shared photos and other digital content from up to 25 members on their Family and Friends list while their Annual Pass Add-On Benefit is valid. In situations when an AP Guest has designated more than 25 members on their Family and Friends list to share photos and other digital content, we will select at our discretion which 25 Family and Friends members’ photos and other digital content will be made available for viewing and downloading or unlocking.
The Annual Pass Add-On Benefit, and the ability to download or unlock shared photos and other digital content associated with each benefit, are intended for the personal use of the AP Guest only. Downloading or unlocking, or offering to download or unlock, Disney PhotoPass photos or other digital content for the benefit of other Guests, including for the benefit of any individuals on the AP Guest’s Family and Friends list, whether or not the AP Guest solicits or accepts any consideration or remuneration for Disney PhotoPass photos or other digital content, is a violation of these terms and conditions and the limited license granted to the AP Guest. Violations may result in removal of all images associated with the AP Guest’s account and termination of the AP Guest’s Disney account. We reserve the right in our discretion, including based on usage patterns, to conclude that an AP Guest is in violation of these terms and conditions. Photo sharing benefits are subject to change without notice or liability.
Photos and other digital content sold by or captured for Personalized Storybooks, Wild Africa Trek photos, ESPN Wide World of Sports Gameday Photos Service, Disney Fairy Tale Weddings, Disney Fine Art Photography or Disney Event Group (including, but not limited to, group and convention photos and family portrait sessions) or third-party operators at Walt Disney World Resort are not included in the Annual Pass Add-On Benefit. For marathons and running events, you may link up to a maximum of 5 runDisney bib numbers for each race.
We reserve the right to remove or refuse to post photos or other digital content of poor quality or photos or other digital content with inappropriate or offensive subject matter in our discretion.
We are not responsible for missing, lost or damaged photos or other digital content. Online registration is required.
All terms, conditions and benefits of Passes and options, including, but not limited to, park capacity, admission privileges, blockout dates, park reservation requirements, availability of park reservations allocated to Passes, Pass type availability, prices, parking, discounts and all other Pass benefits are subject to restrictions, availability, and change or cancellation without notice at any time as determined in Disney's discretion and without liability.
Updated as of 10/18/2022
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